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Privacy Policy

PLEASE READ CAREFULLY

At Sportzone Hub & Bar, we care greatly about the privacy of our visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how Sportzone Hub & Bar, which is managed and operated by Yorkshire Sports Limited  (company number 08657835), collect, use, and share your Personal Information and/or Account Information, as well as an explanation of the data rights you may have in that Personal Information and/or Account Information.

 

This Privacy Policy applies to all Sportzone Hub & Bar users (collectively, “Users”, “you”, or “your”), and to all Sportzone Hub & Bar services, including our website (www.sportzonebradford.co.uk, the “Website”) and related services (collectively, the “Services”).

 

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.

 

If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.

 

If you have any questions/concerns regarding this policy, please contact us.

1. The type of personal information that we collect

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person and/or educational establishment (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us: When you use our Services, purchase our Services; and/or when you contact us directly by any communication channel (e.g., website, contact us page , emails, social media), you may provide us Personal Information, such as name, email address, phone number, payment information, information you include in your communications with us.

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

 

2. The type of account information that we collect

When you make bookings, we will be required to collect information from you. Here are the types of information that we will collect:

  1. Information you provide us: we may need to provide information including the following: name, address, email and contact number.

3. Why do we collect such information

We use your Personal Information and/or Account Information for the following purposes:

  1. To provide and operate the Services;

  2. To further develop, customise, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

  3. To provide our Users with ongoing customer assistance and technical support;

  4. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);

  5. To help us to update, expand and analyze our records to identify new customers;

  6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;

  7. To analyse our performance and marketing activities;

  8. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;

  9. To provide you with professional assistance, only upon your request;

  10. To enhance our data security and fraud prevention capabilities;

  11. To comply with any applicable laws and regulations.

We use your Personal Information and/or Account Information for the purposes set out in Section 3 where:

  1. Our use of your Personal Information and/or Account Information is necessary to perform a contract or to take steps to enter into a contract with you.

  2. Our use of your Personal Information and/or Account Information is necessary to comply with a relevant legal or regulatory obligation that we have; or

  3. Our use of your Personal Information and/or Account Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of our services by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

4. How do we share your information

We may share your Personal Information and/or Account Information in the following instances:

 

4.1. Law Enforcement, Legal Requests and Duties: we may disclose or otherwise allow access to your Personal Account and/or Account Information Information pursuant to a legal request, such as legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.2. Protecting Rights and Safety: we may share your Personal Account and/or Account Information if we believe in good faith that this will help protect the rights, property or personal safety of Sportzone, any of our Users, or any member of the general public, with or without notice to you.

5. Where do we store your 'Personal Information and/or Account Information, how long do we retain your data and when do we delete your data.

  1. Users’ Personal Information and/or Account Information will be stored in a data centre located in the United Kingdom.

  2. Users’ Personal Information and/or Account Information shall not be kept for longer than is necessary for that purpose. We will retain your personal data for a minimum period of 1 year following the expiry of your subscription/membership and / or purchase of any of our services.

 

6: Use of cookies

  1. A cookie is a small text file that is downloaded onto a computer or smartphone when the user accesses a website. It allows the website to store and retrieve information about how the device is using the website.

  2. The Sportzone website uses cookies and stored device data for the following purposes:

    • ​to ensure the correct technical functionality of the services we provide and optimise global performance - for example, to help you find the most relevant content and get that content to you quickly and accurately; to maintain website security, prevent website abuse and ensure legislative/regulatory compliance - for example, to prevent cyber-attacks; to compile, and enrich, internal business data regarding website traffic and activity - for example, to help us to understand our most popular website pages, visit sources and time-of-day traffic; to help to improve our services to you and better meet your future needs - for example, to understand your needs and preferences so as to improve your website experience.

  3. If at any point you wish to withdraw consent for the use of cookies, you can clear these from your browser by clearing your website history and configure your browser to block cookies. Some of our website features may not function correctly and/or you may not receive the best website experience if you disable/do not consent to the use of cookies.

  4. We use Adwords re-marketing to attract you back to our website with content that may be of interest to you. To do this we advertise using Google search and Google recommended websites. Google uses cookies to track your activity and show you adverts that may be of interest to you and they use this data to show you relevant messages. You are able to opt out of Google using cookies by visiting Google's Ads Settings or thirdparty vendors.

  5. We use the reCAPTCHA v3 service provided by Google Inc. (Google). This service checks if you are a person in order to prevent spam and abuse of our website. The service places a cookie on your computer that communicates information such as how many mouse clicks you have made, what other Google cookies you have on your computer and the language your browser is set to verify that you are a person, not a robot. Your use of reCAPTCHA v3 is subject to Google's Privacy Policy and Terms of Use.

 

7. Communication from Sportzone

  1. Promotional messages: We may use your Personal Information and/or Account Information to send you promotional content and messages by e-mail. If you do not wish to receive such promotional messages or calls, you may notify Sportzone at any time by contacting us directly.

  2. Service and billing messages: Sportzone may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; or notify you of material changes in our Services. It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a Sportzone User.

 

8. Your rights in relation to your ‘Personal Information’ and/or 'Account Information'

  1. Sportzone agrees that it is imperative that you have control over your Personal Information and/or Account Information. Pursuant to privacy regulations worldwide, we are taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information and/or Account Information.

  2. Your principal rights under data protection law are:

    • the right to access;

    • the right to rectification;

    • the right to erasure;

    • the right to restrict processing;

    • the right to object to processing;

    • the right to data portability;

    • the right to complain to a supervisory authority; and

    • the right to withdraw consent.

  3. ​You have the right to confirmation as to whether or not we process your Personal Information and/or Account Information and, where we do, access to the Personal Information and/or Account Information. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your Personal Information and/or Account Information free of charge.

  4. You have the right to have any inaccurate Personal Information and/or Account Information rectified and, taking into account the purposes of the processing, to have any incomplete Personal Information and/or Account Information about you completed.

  5. In some circumstances, you have the right to the erasure of your Personal Information and/or Account Information without undue delay. Those circumstances include: the Personal Information and/or Account Information that are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the Personal Information and/or Account Information have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

  6. In some circumstances, you have the right to restrict the processing of your Personal Information and/or Account Information. Those circumstances are: you contest the accuracy of the Personal Information and/or Account Information; processing is unlawful, but you oppose erasure; we no longer need the Personal Information and/or Account Information for the purposes of our processing, but you require Personal Information and/or Account Information for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your Personal Information and/or Account Information. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

  7. You have the right to object to our processing of your Personal Information and/or Account Information on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the Personal Information and/or Account Information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

  8. You have the right to object to our processing of your Personal Information and/or Account Information for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your Personal Information and/or Account Information for this purpose.

  9. You have the right to object to our processing of your Personal Information and/or Account Information for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest

  10. To the extent that the legal basis for our processing of your Personal Information and/or Account Information is:

    • ​consent; or

    • that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your Personal Information and/or Account Information from us in a structured, commonly used and machine- readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

  11. ​If you consider that our processing of your Personal Information and/or Account Information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

  12. To the extent that the legal basis for our processing of your Personal Information and/or Account Information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

  13. You may exercise any of your rights in relation to your Personal Information and/or Account Information by written notice to us.

 

9. Public forums and user content

  1. Our Services may offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us.

  2. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., a social media plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.

  3. In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicise in any blogs or forums.

 

10. Updates and interpretation

  1. We will update this Privacy Policy, as required by applicable law, in August and December of each year. This is to reflect changes to our Personal Information and/or Account Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective.

  2. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you with respect to our Website and other Services.

  3. This Privacy Policy was written in English, and may be translated into other languages for your convenience.

 

11. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, as described in Sections 8, you may contact us the following ways:

Mail:

Sportzone Bradford

Phoenix Park,

Gallagher Leisure Park,

Dick Lane,

Bradford.

BD3 7AT.

 

Phone: 01274 668611

Email: play@sportzonebradford.co.uk

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